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Hotel Receptionist

3 months ago

Saint George, Canada Granite Town Hotel Full time
Position Overview

The Granite Town Hotel is seeking a dedicated Front Desk Hotel Clerk to enhance our guest experience. This role is pivotal in ensuring that our guests feel welcomed and well-informed during their stay.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: Training will be provided
Work Environment

Our establishment includes a range of accommodations such as hotels, motels, and resorts.

Key Responsibilities
  • Check in guests and allocate rooms efficiently
  • Address and resolve guest complaints and inquiries
  • Manage group bookings and facilitate arrivals and departures
  • Handle room reservations, including modifications and cancellations
  • Offer detailed information regarding hotel amenities and services
  • Provide insights about local attractions and points of interest
  • Process guest check-outs, calculate charges, and manage payments
  • Maintain accurate records of room availability and assignments
  • Adhere to safety and emergency protocols
  • Answer phone calls and relay messages promptly
  • Assist guests with special requirements
  • Contact guests for wake-up calls as requested
  • Deliver exceptional customer service at all times
Work Conditions and Physical Requirements

Candidates should possess a keen attention to detail and the ability to manage multiple tasks effectively.

Personal Attributes
  • Strong client focus
  • Dependable and trustworthy
  • Excellent interpersonal skills
  • Adaptable and flexible
  • Organized and efficient
  • Reliable team player
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week