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Sales and Service Assistant Manager

3 months ago

Montreal, Quebec, Canada Pottery Barn Full time

Assistant Manager of Sales and Service

Are you looking for an opportunity to guide a retail team in delivering outstanding customer service while meeting sales objectives? If so, our organization may be the ideal place for you.

About Our Team

We are dedicated to improving the quality of our customers' lives at home. Our focus is on customer satisfaction, and we uphold principles such as integrity, quality, and social responsibility.

Role Overview

  • Lead the store team to surpass sales targets and foster exceptional customer interactions
  • Mentor staff on customer service best practices and sales strategies
  • Establish a positive workplace atmosphere for all team members
  • Effectively address customer service challenges
  • Leverage training materials to inform the team about product offerings

Required Qualifications

  • 2-3 years of experience in retail sales or customer service management
  • Strong communication and leadership abilities
  • Capability to creatively tackle challenges and prioritize tasks
  • Physical capability to navigate the sales floor and lift items weighing up to 75 lbs.
  • Availability for full-time positions

Benefits and Professional Development

Depending on your role, you may qualify for a generous discount on our products, a 401(k) plan, wellness initiatives, paid time off, health benefits, and more. We provide personalized development plans, annual performance reviews, and pathways for career advancement.

Join our team and engage in a culture that emphasizes diversity, equity, and inclusion, where your contributions are appreciated, and your professional growth is encouraged.

Equal Opportunity Employment

We are an Equal Opportunity Employer and consider applicants with criminal histories in accordance with the law.