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Customer Service Representative

2 months ago

London, Ontario, Canada EMCO Corporation Full time
{"Job Title": "Customer Service Representative - National Accounts Distributor", "Job Description": "

Job Overview

We are seeking a highly skilled Customer Service Representative to join our National Accounts team. As a key member of our team, you will be responsible for providing exceptional customer service to our national accounts distributors.

Key Responsibilities

  • Interact with customers over the phone and email to determine their needs and schedule deliveries.
  • Investigate and resolve customer opportunities and concerns in a timely and professional manner.
  • Process sales orders and bids generated through phone or email transactions.

Requirements

  • High school diploma or equivalent.
  • Excellent communication and customer service skills.
  • Exceptional organizational skills with an attention to detail.
  • Ability to work well in a team-based environment with minimal supervision.
  • Capability to work in a fast-paced environment and meet strict deadlines.
  • The ability to maintain positive relationships with team members, vendors, and customers.
  • Computer literacy with Microsoft Office and preference given to those with a good working knowledge of INFOR M3 and QUICKBASE.
  • Knowledge in the lighting, plumbing, restroom partitions and accessories, tile, water heater, and HVAC industries is an asset.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "Language": "en-US"}