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Customer Support Specialist

3 months ago

Windsor, Ontario, Canada CB Canada Full time

At CB Canada, we offer a unique opportunity for individuals to shape their career journey in the financial services sector. Our mission is to transform the mortgage experience through innovative solutions and exceptional client service. We are not your average employer; we are dedicated to providing you with the resources necessary for your success.

Eligibility Requirements

To be considered for this role, candidates must possess valid work authorization in Canada.

Preferred Qualifications

  • Minimum of 1 year experience in customer service
  • Basic understanding of the mortgage sector
  • Typing proficiency of 40 words per minute or higher

Position Overview

As a Customer Support Specialist, you will engage with our mortgage clients to guide them through the required documentation and information essential for securing final loan approval.

Key Responsibilities

  • Utilize effective written and verbal communication to assist clients
  • Clarify the conditions necessary for closing and discuss them with clients
  • Recognize how various teams within the mortgage process influence the client experience and adapt communication strategies accordingly
  • Consistently achieve production targets and maintain quality standards

About Us

CB Canada is a forward-thinking organization committed to delivering straightforward, efficient, and reliable digital solutions for complex financial transactions. We pride ourselves on our unique perspective and dedication to fostering an inclusive workplace where every individual’s voice is valued. Our commitment to excellence has earned us recognition as one of the top companies to work for in the industry.

Note

This description outlines the primary responsibilities associated with this position. Responsibilities may evolve over time as determined by management.