Help Desk Analyst

3 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Punjab Wireless Ltd. as a User Support Technician.

Key Responsibilities
  • Provide technical assistance to customers experiencing difficulties with computer hardware or software.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Offer advice and training to customers in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to customers in response to identified difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Work Environment
  • Work setting: Computer hardware or software retailer/wholesaler.
  • Supervision: 3-4 people.
  • Work Term: Temporary.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.

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