Hotel Supervisor

1 week ago

Ottawa, Ontario, Canada Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Supervisor to join our team at Holiday Inn Express & Suites. As a Hotel Supervisor, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Guest Services: Assist guests with special needs, respond to guest complaints, and resolve issues in a professional and courteous manner.
  • Staff Management: Co-ordinate, assign, and review work, hire and train staff in job duties, safety procedures, and company policies.
  • Operations: Maintain the operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisitioning: Requisition materials and supplies as needed.
  • Technology: Proficient in MS Office, MS Outlook, MS Excel, MS PowerPoint, and MS Windows.
  • Security and Safety: Ensure a safe and secure environment for guests and staff, including conducting criminal record checks.
  • Work Conditions and Physical Capabilities: Work in a fast-paced environment with tight deadlines, requiring attention to detail and excellent organizational skills.
  • Personal Suitability: Possess excellent oral and written communication skills, be a team player, and demonstrate initiative and judgement.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Benefits: Dental plan, free parking available, and a permanent position with 40 hours per week.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Language: English.

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