Engagement Specialist

21 hours ago

Mississauga, Ontario, Canada 837 GlaxoSmithKline Inc. Full time

Unlock Your Potential in a Dynamic Role

GSK is seeking a highly skilled Engagement Specialist to join our team in Mississauga. As a key member of our central strategic capability team, you will play a crucial role in driving smooth, seamless, and compliant engagement of Health Care Providers, External Experts, and Health Care Organizations across the globe.

About the Role:

The Engagement Specialist will be responsible for fulfilling the engagement process as part of the enterprise operational service hub. You will interact with various teams at GSK to provide a service that ensures the company continues to comply with internal and external regulations.

Key Responsibilities:

  • Utilize existing systems, tools, and ways of working to enable effective, consistent, and compliant delivery of Health Care Organization, Health Care Provider, and External Expert Engagements.
  • Maintain and enhance existing processes to support the continued business, ensuring that both systems and processes remain fit for purpose within a changing external and internal environment.
  • Support specific core HCP/EE and HCO Engagement processes for GSK Pharmaceuticals and ViiV Healthcare.
  • Maintain specific core Engagement processes specific to enterprise Health Care Organization, Health Care Provider, and External Expert requirements and aligned with GSK Code of Practice and SOP.
  • Deliver operational support services to support specific therapy-aligned Health Care Organization, Health Care Provider, and External Expert engagements for local and cross-border/above country-sponsored activity as required.
  • Ensure customer queries are dealt with in a timely manner.
  • Ensure Health Care Provider/External Expert travel is booked compliantly in line with GSK policy.
  • Maintain documentation compliance and retention to required standards.
  • Assist in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
  • Support a culture of continuous process improvements through regular end-to-end process reviews.
  • Provide input into the design of appropriate training programs and materials to support all staff training needs.
  • Ensure payments to HCOs are paid on time in accordance with GSK payment processes.
  • Adhere to quality monitoring frameworks to assure senior management of the delivery of HCO payments and TOV activities in accordance with internal standards and external regulatory and legal requirements.

Requirements:

  • Pharma industry experience.
  • Knowledge of R&D clinical development and/or medical affairs.
  • Technical support specialists experience.
  • Project coordination/management experience.
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
  • Self-motivated; works as part of a highly matrixed global team.
  • Studies in Business Administration, Project Management, or similar careers.
  • 1+ years of experience in projects coordination or administrative roles.
  • English level: advanced.
  • Microsoft Office knowledge.

Why GSK?

GSK is a global biopharma company with a special purpose – to unite science, technology, and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive.

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