Food Service Operations Manager

1 month ago


Caledonia, Canada Wendy's Full time
Position Overview

The role of a Food Service Operations Manager involves overseeing the daily activities of a dining establishment, ensuring efficient service delivery and customer satisfaction.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Assess the type of services to be provided and develop operational protocols.
  • Conduct evaluations of staff performance.
  • Analyze costs associated with products and services.
  • Manage and organize inventory effectively.
  • Ensure compliance with health and safety standards.
  • Engage in marketing strategies and their execution.
  • Address and resolve customer inquiries and complaints.
  • Deliver exceptional customer service.
  • Plan, organize, direct, control, and assess daily operations.
Supervisory Responsibilities

Responsible for supervising a team of more than 20 individuals.

Work Environment
  • Fast-paced setting requiring the ability to work under pressure.
  • Ability to meet tight deadlines and manage repetitive tasks.
  • Physical demands include handling heavy loads and standing for extended periods.
  • Must be capable of a combination of sitting, standing, and walking.
  • Willingness to work overtime as necessary.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus and dependability.
  • Excellent interpersonal skills.
  • Proficient in both oral and written communication.
  • Flexible and organized with a reliable work ethic.
  • A true team player.
Experience Requirements

Minimum of 1 year to less than 2 years of relevant experience is required.

This is a permanent position with a standard work schedule of 35 hours per week.



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