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Food Service Operations Manager

3 months ago


Caledonia, Canada Wendy's Full time
Position Overview

The role of a Food Service Operations Manager involves overseeing the daily activities of a bustling dining establishment. This position requires a strong focus on ensuring exceptional service delivery and operational efficiency.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is essential.
Key Responsibilities
  • Assess the types of services to be provided and establish operational protocols.
  • Conduct evaluations of employee performance.
  • Analyze costs associated with products and services.
  • Manage and organize inventory effectively.
  • Ensure compliance with health and safety standards.
  • Engage in the development and execution of marketing strategies.
  • Address and resolve customer inquiries and complaints.
  • Deliver outstanding customer service.
  • Plan, organize, direct, control, and assess daily operations.
Supervisory Responsibilities

Responsible for overseeing a team of more than 20 staff members.

Work Environment
  • Fast-paced and dynamic setting.
  • Ability to work under pressure and meet tight deadlines.
  • Involves repetitive tasks and handling of heavy loads.
  • Physically demanding role requiring standing for extended periods.
  • Large workload with potential for overtime.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus and dependability.
  • Excellent interpersonal skills and communication abilities.
  • Flexible and organized with a reliable work ethic.
  • A true team player.
Experience

Minimum of 1 year to less than 2 years of relevant experience is required. This is a permanent position with a standard work schedule of 35 hours per week.