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On-Site Technical Support Engineer

3 months ago

Toronto, Ontario, Canada Ryzen Solutions Full time

Exciting Full-Time Opportunity for On-Site Technical Support Engineer

Ryzen Solutions is seeking a dedicated On-Site Technical Support Engineer to enhance our team. In this role, you will be tasked with performing installations, upgrades, service assistance, and maintenance at client locations. Your responsibilities will include:

  • Executing and overseeing product installations and upgrades within the designated area.
  • Identifying and resolving technical challenges across various systems.
  • Efficiently managing service call scheduling and inventory of parts.
  • Establishing and nurturing customer relationships while effectively collaborating with internal teams.
  • Keeping abreast of the latest practices and procedures in the industry.
  • Carrying out additional related tasks as required.

Requirements:

  • An associate degree in a relevant engineering discipline or equivalent experience.
  • Prior experience in field service, electronics, or the medical device sector.
  • Capability to lift up to 80 lbs. and willingness to travel frequently.
  • Fluency in English is essential; proficiency in Spanish or French is advantageous.
  • A valid driver's license and ownership of a vehicle are required.
  • Proficiency in Microsoft Office and relevant technical skills.

Who You Are:

  • A self-motivated individual with a knack for problem-solving.
  • Highly organized with exceptional attention to detail.
  • Possessing strong communication and customer service abilities.
  • Resourceful and adaptable in fast-paced environments.

Company Overview:

At Ryzen Solutions, we prioritize quality service and professionalism in all our customer interactions. Join our team and become part of a vibrant work environment that promotes growth and development.