Senior Business Analyst

3 weeks ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Senior Business Analyst - Finance

The Vancouver Airport Authority is seeking a highly skilled Senior Business Analyst to join its Finance Department. As a key member of the team, you will be responsible for managing the business and technology aspects of core enterprise systems, ensuring seamless integration and efficient operations.

Key Responsibilities:
  • Oversee the day-to-day management of technology systems, including incident review and resolution, change management, vendor management, and business unit support.
  • Develop and document detailed process maps, workflows, scope definitions, and business requirements using business tools.
  • Elicit and articulate user, system, and operational requirements, including process maps/flows and process descriptions, requirements workshops, scope definition, feature definition, use case development, and business analysis.
  • Collaborate with the business to identify long-term requirements and priorities, evaluate future technology trends, and develop business systems strategies, plans, and architecture.
  • Configure, test, and troubleshoot vendor-packaged solutions and integrations to ensure system functionality.
  • Manage system implementations, ensuring alignment with business needs and technical requirements.
  • Manage vendor relations for software and consulting services, including drafting and reviewing contracts, preparing IT specifications for RFPs, overseeing software licenses and compliance, ensuring timely upgrades, and handling vendor performance, deliverables, and issue escalation.
  • Provide multi-channel support for applications, including responding to queries, resolving issues through root cause analysis, coordinating with business units and vendors for software updates and patches, monitoring system performance, and maintaining records of service requests and resolutions.
  • Create and present business cases, including cost/benefit analyses, to support decision-making.
  • Mentor business and junior resources in business analysis, technical troubleshooting, and application support skills.
Key Qualifications:
  • At least 10 years' post-degree experience implementing and supporting enterprise-class applications in medium to large-sized organizations, plus at least 5 years of business analysis and project management experience (senior level), supplemented by a bachelor's degree in Computer Science, Business Administration, or a related field; or an equivalent combination of training and experience.
  • Excellent interpersonal, negotiation, and mediation skills to promote/negotiate client group acceptance and implementation of new/revised programs/products and services.
  • Strong ability to apply knowledge of ERP financial modules relating to designated business areas, as well as understanding the interdependencies between modules.
  • Proven ability to manage multiple complex IT activities and projects efficiently under tight deadlines, with a focus on service delivery and proactive solutions.
  • Strong project management skills, including proven on-time, on-budget delivery of medium-scale projects.
  • Strong vendor management and relationship-building skills.

The Vancouver Airport Authority offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and experienced Senior Business Analyst looking for a new challenge, please submit your application.

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