Regional Manager, Cleaning Operations Director

1 week ago

Thunder Bay, Ontario, Canada BGIS Full time

About BGIS

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Job Summary

The Regional Manager, Janitorial/Cleaning Operations will drive operational excellence for the janitorial services on the Infrastructure Ontario (IO) account. They will engage with janitorial staff, Sustainable Cleaning Solutions (SCS) management, BGIS Corporate Support groups, and the IO Facility Management team to understand, document, and improve current procedures focused on operational excellence: improving janitorial staff engagement, increasing efficiency, lowering costs, decreasing risk, and increasing profits to continually improve all aspects of janitorial performance.

Key Responsibilities

  • People Leadership
    • Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
    • Full involvement with recruiting talent.
    • Provides mentoring, coaching, and guidance to all team members.
    • Objectively recommends compensation adjustments.
    • Manages all aspects of performance.
    • Discipline staff and sub-contractors when necessary, using appropriate techniques; terminate when necessary, using appropriate and legally defensible procedures.
  • Operational Excellence
    • Lead and manage the efficient and effective day-to-day operation of janitorial services in the north region of the IO account.
    • Regularly conduct site visits and engage with the janitorial staff to confirm understanding of performance expectations.
    • Develop collaborative working relationships with the IO Account Facility Management team and assist the Facility Manager in addressing janitorial issues at specific sites.
    • Identify and assess any issues that would affect the operation of janitorial services and engage the IO Account and SCS leadership teams to implement measures to control risks or resolve the issue.
    • Develop and implement an operational plan, staffing, quality, supply logistics, financial, and customer satisfaction goals and objectives that align with those of the IO account.
    • Approve expenditures within the authority delegated by the Executive team.
  • Quality Assurance
    • Leverage work order and financial data to validate service performance.
    • Drive the IO Account Ambassador program by engaging janitorial staff to conduct proactive site walk-throughs noting any deficiencies and raising work orders as appropriate.
    • Monitor the day-to-day delivery of the janitorial services of the IO account to maintain or improve quality.
    • Conduct site inspections at all IO locations in the assigned portfolio ensuring service levels meet expectations.
    • Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
  • Relationship Management
    • Develop a constructive relationship with Ministry building leads at key IO sites.
  • Business Development
    • Identify and lead new business opportunities, including completing quotes for additional services.

Requirements

  • Must be available during days/evenings/weekends and for on-call/standby and emergency call-outs when needed.
  • Bachelor's degree in business or related field is preferred but not required.
  • Prior management experience in the janitorial services.
  • Excellent interpersonal communication skills, including negotiation, problem resolution, and presentation skills. Proficiency in MS Office products is a must (Excel, Word, Outlook, and PowerPoint).
  • Detail-oriented with excellent organizational skills.
  • Analytical skills, including demonstrated skills to reconcile financial data and metrics, prepare reports, and read technical manuals are necessary.
  • Adaptability and willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Able to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Ability to anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Ability to positively influence others to achieve results that are in the best interest of the IO Account.
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
  • Ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

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