Customer Experience Strategist
3 weeks ago
Acuity Brands is a global leader in lighting and building technologies, committed to creating innovative solutions that enhance people's lives and environments. We are seeking a highly motivated and experienced Director of Customer Experience Enablement to join our dynamic team.
In this strategic role, you will play a pivotal part in shaping and driving our customer experience initiatives across all regions. You will collaborate closely with regional directors to ensure consistent excellence in customer interactions and foster a culture of customer-centricity throughout the organization.
Your Responsibilities:- Develop and implement comprehensive customer experience strategies aligned with global standards, ensuring seamless execution across diverse markets.
- Lead continuous improvement efforts to elevate the quality of customer interactions through process optimization, leveraging feedback data and performance metrics.
- Cultivate a deep understanding of CX technologies and platforms, identifying opportunities for innovation and integration to enhance the customer journey.
- Foster strong relationships with stakeholders at all levels, influencing and inspiring them to prioritize customer satisfaction as a core value.
- Champion a data-driven approach to customer experience, analyzing insights to identify trends, areas for improvement, and opportunities for growth.
- Bachelor's degree in business administration, marketing, communications, or a related field.
- 10+ years of proven experience in customer experience roles, preferably within the building automation or related industry.
- Demonstrated success in enhancing customer experience on a global scale, driving positive outcomes and exceeding expectations.
- Exceptional communication and interpersonal skills, with a proven ability to build rapport, influence decision-makers, and foster collaboration.
- Strategic thinker with a passion for customer satisfaction and a commitment to delivering exceptional experiences.
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Customer Experience Representative
2 days ago
Brossard, Quebec, Canada TD Bank Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...
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Customer Experience Representative
2 days ago
Brossard, Quebec, Canada TD Bank Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...
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Customer Experience Representative
2 days ago
Brossard, Quebec, Canada TD Bank Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...
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Customer Experience Associate
1 week ago
Brossard, Quebec, Canada TD Bank Full timeWork Location:CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:KEY...
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Customer Experience Associate
52 minutes ago
Brossard, Quebec, Canada TD Bank Full timeJob Title: Customer Service Representative Job Summary: Provide exceptional customer service, process financial transactions, and support business objectives in a fast-paced banking environment. Key Responsibilities: Create a positive customer experience through exceptional service and advice Process a range of financial transactions in an accurate and...
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Customer Experience Manager
1 week ago
Brossard, Quebec, Canada CB Canada Full timeJob SummaryThis position plays a critical role in ensuring the smooth operation of our logistics services within CB Canada. As a key member of our team, you will be responsible for coordinating day-to-day activities, resolving customer concerns, and supporting safety and compliance initiatives.Key Responsibilities:Resolve customer complaints and concerns in...
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Global Customer Experience Leader
3 weeks ago
Brossard, Quebec, Canada Acuity Brands Full timeAcuity Brands is seeking a highly motivated and experienced Global Customer Experience Leader to join our team. This individual will play a pivotal role in shaping and driving the customer experience strategy across all facets of our business. As the Global Customer Experience Leader, you will be responsible for developing and implementing comprehensive...
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Director, Customer Experience Enablement
1 week ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...
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Director, Customer Experience Enablement
7 days ago
Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...
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Director, Customer Experience Enablement
1 week ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...
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Director, Customer Experience Enablement
7 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...
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Customer Experience Enablement Director
8 hours ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Enablement Director to join our team at Acuity Brands. As a key member of our global CX team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesDevelop and implement customer experience strategies that align...
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Customer Experience Enablement Director
10 hours ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Enablement Director to join our team at Acuity Brands. As a key member of our global CX team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesDevelop and implement customer experience strategies that align...
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Director, Customer Experience Enablement
4 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...
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Director, Customer Experience Enablement
4 days ago
Brossard, Quebec, Canada Acuity Brands Full timeAbout the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...
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Sales Associate
3 days ago
Brossard, Quebec, Canada PUMA Full timeKey ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...
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Sales Associate
3 days ago
Brossard, Quebec, Canada PUMA Full timeKey ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...
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Sales Associate
5 days ago
Brossard, Quebec, Canada Roots Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...
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Sales Associate
5 days ago
Brossard, Quebec, Canada Roots Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...
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Sales Associate
4 days ago
Brossard, Quebec, Canada Roots Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...
