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Business Operations Manager
2 months ago
The Business Operations Manager plays a critical role in the success of our office, serving as the business partner to the office leader in all matters that impact the leadership, team management, staffing, project delivery, growth, and other decisions that affect our current and future business practices.
Responsibilities:- Partner with the office leader to assess business operations based on a sound comprehension of our office financials, project portfolio, and practice fundamentals.
- Develop an org chart and discuss future position movements, hiring needs, or staffing loans to define our office's road map based on our office financials, skill sets, and project types.
- Vet candidates, interview, and hire in collaboration with the office leader.
- Collaborate with the regional leader and regional business manager to create the weekly forecast update and action plan to business management leadership.
- Review all proposals and pursuits in collaboration with the office leader and maintain the opportunity forecast to monitor incoming work.
- Ensure project fees are competitive with market rates and the scope is achievable via work plan in Project Planner that's agreed upon by all parties involved.
- Work in tandem with the regional business operations manager to reassign staff to other offices and/or assist the office leader for staffing adjustments to achieve a balance forecast.
- Review and stamp and sign construction documents in the office.
- Review the billing drafts completed by the project managers and compare against the forecasts, prior to submitting to accounting.
- Ensure work plans in Project Planner are being developed by project managers and studio leaders while generating proposals, and monitor the Project Planners so that staffing correlates with revenue to maintain a minimum of 15% profit margin.
- Conduct weekly meetings with all project managers to review the Project Planner, Forecast updates, QA/QC process, project awareness reports, accounts receivable progress on any invoices over 80 days, client or consultant issues, and resource team status.
- Develop and monitor a strategic business plan.
- Build strong relationships and regularly utilize and connect with corporate enterprise team leaders (TPS, architecture design, interior design, accounting, marketing, IT, etc.), to discuss project performance to deliver the best service results.
- Responsible for ensuring a high level of client service that results in repeat business by implementing an effective QA/QC process for every project.
- Be a technical resource to staff.
- Be alert for HR issues and discuss with your office leader.
- Foster a strong team atmosphere with a positive attitude and good morale.
- Responsible for all training across the office including technical, processes, software, financial management, and project management.
- Attend the annual Business Management Summit and disseminate the information to office staff.
- Discuss any liability concerns on projects with office and studio leaders.
