Medical Office Coordinator

1 week ago

Surrey, British Columbia, Canada Phoenix Society Full time

Job Summary:

The Medical Office Coordinator at Phoenix Society provides support to clients, healthcare professionals, and other stakeholders. Key responsibilities include:

  • Performing administrative duties such as greeting clients, managing communication, and maintaining records.
  • Providing intake services to clients, determining their needs, and directing them to the appropriate staff.
  • Assisting in the coordination and integration of the interdisciplinary team of healthcare professionals.
  • Maintaining a welcoming, safe, and positive environment for clients and staff.
  • Providing information and contacts for community resources.

Responsibilities:

Administration:

  • Manage administrative duties such as scheduling appointments, preparing reports, and maintaining records.
  • Communicate effectively with clients, healthcare professionals, and other stakeholders.
  • Use health software and other computer applications to prepare reports, invoices, and financial statements.
  • Assist clients in completing health intake and history forms.
  • Assist in the coordination and integration of the interdisciplinary team of healthcare professionals.

Client Services:

  • Provide a welcoming, safe, and positive environment for clients and staff.
  • Monitor and manage the general tidiness of the waiting room.
  • Provide intake services to clients, determining their needs, and directing them to the appropriate staff.
  • Attend to client behaviors in the waiting room by listening, supporting, validating, and employing de-escalation techniques.
  • Build positive relationships with individual clients in support of good health outcomes.

Qualifications:

  • Completion of a Medical Office Assistant certificate program.
  • 1 to 3 years of experience providing first point of contact service to a diverse set of clients.
  • Satisfactory completion of a criminal records check with vulnerable sector screening.
  • Satisfactory completion of Tuberculosis Screening form.
  • Satisfactory completion of Employee Immunization Record form.
  • First aid certification with CPR.

Skills & Knowledge:

  • Excellent knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet, and e-mail software.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Strong skills in Windows, Microsoft Word, Excel, and database management systems.
  • Strong problem-solving, analytical, and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
  • Strong organizational and time management skills.
  • Ability to maintain accuracy while doing multiple tasks or working under pressure.
  • Ability to deal effectively with disruptive behaviors when required.
  • Ability to work in a trauma-informed practice.
  • Demonstrated commitment to the social sector with a passion for the organization's mission.

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