Bilingual Customer Service Representative
3 days ago
Job Title: Bilingual Customer Service Representative
Job Summary:
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at EightSix Network. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
- Manage customer service and ensure high levels of customer satisfaction.
- Handle inbound customer inquiries regarding technical matters.
- Manage customer complaints and escalations to ensure timely resolution.
- Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
- Develop and deliver training programs for customers and internal staff.
- Conduct product and market research to stay up-to-date on industry trends and advancements.
- Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction.
- Work with the R&D team to provide input on new product development and testing.
- Support client operations team on daily tasks as needed.
- Develop and maintain relationships with key customers and industry experts.
Requirements:
- Work Permit
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