Application Support Specialist

6 days ago

Ottawa, Ontario, Canada Adecco Full time
Adecco is currently recruiting for a Technical Integration Specialist for a 1 Year contract with possibility of extension of up to 3 years with our Public Sector Client in Ottawa, ON.

The successful candidate must hold a valid Secret level Security clearance. The opportunity requires the potential for hybrid work for the duration of the contract.

Key Responsibilities:
  • Laptop Reimaging and Deployment: Reimage laptops with departmental standard Windows operating system compatible with the biometric collection systems. Follow vendor installation instructions, as described.
  • Technical Troubleshooting: Perform tests of laptops to ensure required functionality is present. Coordinate installation, operation, resolution of hardware and software problems for laptops installed to support the biometric collection systems.
  • Inventory Management: Maintain accurate records of the laptop inventory - using Department of National Defence Supply Support Activity (SSA), serial numbers, wiring schemes and network problems and solutions.
  • Connectivity and Technical Support: Resolve all connectivity and internal technical problems. Assist in the rollout of laptops within the NCR, across Canada and 2 international sites, from the NCR to support the biometric collection systems.
  • User Interface and Support: Maintain interface with user sites and locations to ensure seamless installation of laptops and required user functionality.
Mandatory Requirements:
  • Education: Must hold an undergraduate's degree in Computer Science, Engineering/Applied Science, Science, Mathematics or a related field.
  • Experience: Must have a minimum of 2 years of experience of technical integration and troubleshooting within the last 6 years. Must have a minimum of 5 years of experience with laptop reimaging and deployment within the last 6 years. Must have 5 years of experience in the configuration, installation, inventory management, and troubleshooting of laptops within the last 6 years.

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