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Guest Services Representative

3 months ago

Medicine Hat, Alberta, Canada Sun City Hotels Ltd Full time
Position Overview

As a Guest Services Representative at Sun City Hotels Ltd, you will play a vital role in ensuring a welcoming and efficient experience for our guests. Your responsibilities will encompass a variety of tasks that contribute to the smooth operation of our hotel.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is required.
Work Environment

This position is situated within a dynamic setting, specifically in a hotel, motel, or resort environment.

Key Responsibilities
  • Welcome guests upon arrival and facilitate room assignments.
  • Manage group bookings, including arrivals and departures.
  • Handle room reservations, including modifications and cancellations.
  • Provide detailed information regarding hotel amenities and services.
  • Offer insights about local attractions and points of interest.
  • Assist with guest check-outs, calculate charges, and process payments.
  • Adhere to emergency protocols and safety procedures.
  • Perform clerical tasks such as faxing, filing, and photocopying.
Work Conditions and Physical Requirements
  • Must possess strong attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Willingness to stand for extended periods.
Experience and Employment Details
  • No prior experience is necessary; training will be provided.
  • Employment duration is permanent.
  • Working language is English.
  • Expected working hours range from 30 to 35 hours per week.