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Customer Experience Coordinator

2 months ago

Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team at Travlink Employment Consulting and Travel Ltd. as an Engagement Manager.

Key Responsibilities
  • Policies and Procedures: Develop and implement effective policies and procedures for staff management, ensuring seamless operations and high-quality customer service.
  • Contract Management: Manage contracts for advertising and marketing strategies, ensuring alignment with business objectives and optimal ROI.
  • Staff Management: Hire, train, and supervise staff to ensure they possess the necessary skills and knowledge to deliver exceptional customer experiences.
  • Customer Service: Address customer complaints and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
Work Environment

The ideal candidate will thrive in a fast-paced, dynamic environment with a strong focus on customer satisfaction. The role requires a combination of sitting, standing, and walking, with regular interaction with customers and staff.

Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years in a related field
  • Work Setting: Tourism/travel services, travel agency, or office building
Personal Qualities
  • Attention to Detail: Excellent attention to detail and ability to maintain high standards of quality
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with customers and staff
  • Communication: Excellent oral and written communication skills, with the ability to articulate complex ideas clearly and concisely
  • Flexibility: Ability to adapt to changing circumstances and priorities
  • Judgement: Strong judgement and decision-making skills, with the ability to make informed decisions
  • Organized: Highly organized and able to prioritize tasks effectively
  • Reliability: Reliable and able to maintain high levels of productivity
  • Team Player: Strong team player with the ability to work collaboratively with others
Benefits
  • Paramedical Services Coverage: Comprehensive paramedical services coverage
  • Work Term: Temporary work term
  • Work Language: English
  • Hours: 40 hours per week