Customer Service Ambassador

1 month ago

Etobicoke, Ontario, Canada Harry Rosen Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Harry Rosen. In this role, you will be responsible for providing exceptional service to our clients and associates at our cash desk.

Key Responsibilities:

  • Provide exceptional service to clients and associates at the cash desk
  • Perform daily cash handling functions, including opening and closing registers and processing sales transactions
  • Bag and issue purchased products on behalf of customers
  • Answer store phones and maintain the service desk
  • Update and maintain client information files, including membership in our Club Harry Loyalty program
  • Assist with inter-store transfer processing and e-commerce requests and shipments
  • Assist clients who have purchased online but are picking up products in-store

Requirements:

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Demonstrated interest in technology and how to use tech innovations to support the retail customer service function
  • Ability to work effectively as part of a team and communicate effectively with colleagues and clients

Perks of the Job:

  • Competitive pay program with opportunities to earn additional income through sales and bonuses
  • Best-in-industry discounts and special purchase opportunities
  • Comprehensive flexible benefits package, including pension and group RRSP programs
  • Modern, digitally advanced workplace with a coach committed to supporting your career goals
  • Culture that values diversity, equity, and inclusion, with opportunities for internal growth and promotion

We thank you for your interest in this opportunity.

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