Customer Service Ambassador
3 days ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Harry Rosen. As a key member of our store team, you will be responsible for providing exceptional service to our clients and associates at our cash desk.
Key Responsibilities:
- Provide exceptional service to clients and associates at the cash desk
- Perform daily cash handling functions, including opening and closing registers and processing sales transactions
- Bag and issue purchased products on behalf of customers
- Answer store phones and maintain the service desk
- Update and maintain client information files, including membership in our Club Harry Loyalty program
- Assist with inter-store transfer processing and e-commerce requests and shipments
- Assist clients who have purchased online but are picking up products in-store
Requirements:
- 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
- A strong service orientation and a demonstrated desire to wow our customers
- Detail-oriented and able to multitask effectively
- Demonstrated interest in technology and how to use tech innovations to support the retail customer service function
- Ability to work effectively as part of a team and communicate effectively with colleagues and clients
What We Offer:
- Competitive pay program with opportunities to earn additional income through sales and bonuses
- Best-in-industry discounts and special purchase opportunities
- Comprehensive flexible benefits package, including pension and group RRSP programs
- A modern, digitally advanced workplace and a culture that values internal growth and promotion
We thank you for your interest in this opportunity and look forward to hearing from you.
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Etobicoke, Ontario, Canada Harry Rosen Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Harry Rosen, you will be responsible for providing exceptional service to our clients and associates at our cash desk.Key responsibilities include:Providing exceptional service to clients and associatesPerforming daily cash handling...
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