Customer Service Representative

6 hours ago

Etobicoke, Ontario, Canada Harry Rosen Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Harry Rosen. As a key member of our store team, you will be responsible for providing exceptional service to our clients and associates at our cash desk.

Key Responsibilities:
  • Provide exceptional service to clients and associates at our cash desk
  • Perform daily cash handling functions, including opening/closing registers and processing all sales transactions
  • Bag and tissue purchased products on behalf of customers
  • Answer store phones and maintain the service desk
  • Update and maintain client information files, including membership in our Club Harry Loyalty program
  • Assist with inter-store transfer processing and e-commerce requests and shipments
  • Assist clients who have purchased online but are picking up products in-store
Requirements:
  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service
  • Strong communication skills
Perks of the Job:
  • Competitive pay program with opportunities to earn monthly and annual team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • A comprehensive flexible benefits package, including pension and group RRSP programs
  • A modern, digitally advanced workplace
  • A coach committed to supporting the achievement of your personal career goals
  • A culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council

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