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Customer Service Ambassador

2 months ago

Etobicoke, Ontario, Canada Harry Rosen Full time

At Harry Rosen, we're looking for a talented Customer Service Representative to join our team at Sherway Gardens in Etobicoke, Ontario.

Key Responsibilities:

  • Provide exceptional service to clients and associates at our cash desk
  • Perform daily cash handling functions, including opening and closing registers and processing sales transactions
  • Bag and issue purchased products on behalf of customers
  • Answer store phones and maintain the service desk
  • Update and maintain client information files, including membership in our Club Harry Loyalty program
  • Assist with inter-store transfer processing and e-commerce requests and shipments
  • Support clients who have purchased online but are picking up products in-store

Requirements:

  • 2 years' experience in a client-facing role at the service desk, with a focus on exceptional customer service
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Interest in technology and its application in retail customer service
  • Ability to work effectively as part of a team and communicate clearly

Perks of the Job:

  • Competitive pay program with opportunities for additional earnings
  • Monthly and annual team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • Comprehensive flexible benefits package
  • Pension and Group RRSP programs
  • Modern, digitally advanced workplace
  • Coach committed to supporting career goals
  • Diverse and inclusive work environment