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IT Operations Specialist
2 months ago
We are seeking a highly skilled IT Operations Specialist to join our team at BMO. As a key member of our operations team, you will be responsible for monitoring and restoring service to our mission-critical systems, ensuring business service levels are met and environments are managed.
Key Responsibilities- Monitor and ensure service restoration of infrastructure, applications, and security, while meeting service level agreements.
- Provide Help/Service Desk support, coordinate and facilitate Incident Management, and deploy changes to the production environment.
- Participate in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.
- Deploy, implement, and provision applications and infrastructure per deployment plans and infrastructure build guides.
- Break down strategic problems, analyze data and information to provide insights and recommendations.
- Provide initial triage, investigation, and resolution of incidents, including automated code to production and automated recovery scripts.
- Deploy automated code to production, provide end-to-end technology support, and root-cause analysis.
- Drive and promote new processes, systems, technology, and operations to enhance performance and align with project teams and deliverables.
- Proactively monitor system performance, identify operational improvements, and ensure smooth and consistent customer and business partner delivery.
- Support deployment activities, manage implementation issues to resolution, and provide initial triage, investigation, and fast turnaround times on issue/incident resolution.
- Monitor technical infrastructure, applications, and/or business transactions through automated systems and instrumentation across the environment.
- Provide inbound call assistance to end-users for application, technical, and IMACD needs, leveraging the knowledge base and/or run books available.
- Collaborate and engage with appropriate areas across the bank, develop knowledge assets required for the operation, and promote adherence to standards and industry best practices.
- Develop an understanding of organizational interactions and complexity to engage with the appropriate matrix areas, identify opportunities to strengthen the operational capability, and stay abreast of industry technical and business trends.
- Typically 1-2 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math, or business.
- Understanding of Information Technology operating processes used for systems to ensure effective delivery, including IT Operations mandatory operating standards for monitoring, logging, and alerting.
- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
- Specialized knowledge from education and/or business experience.
- Verbal and written communication skills, collaboration and team skills, analytical and problem-solving skills, and influence skills.
BMO offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to an inclusive, equitable, and accessible workplace, and we strive to help our employees make an impact from day one.
To learn more about this opportunity, please visit our website at https://www.bmo.com.
