Network Support Specialist
1 month ago
At Onico Solutions, we are seeking a highly skilled Network Support Specialist to join our team. As a key member of our Network Operations Center (NOC), you will be responsible for providing technical support to our customers, ensuring the smooth operation of our network infrastructure, and resolving complex technical issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve complex technical issues related to network infrastructure
- Collaborate with field services team, partners, and contractors to provision and test new customer services
- Input, update, and verify various databases and programs related to job functions
- Compile and summarize statistical reports related to job functions
Requirements:
- Minimum 2 years of NOC related experience
- Experience working in the telecom industry is preferred
- Must possess a high level of customer service skills
- Must be fluent in both French and English
- CCNA/CCNP certification is an asset
Working Conditions:
This is a permanent and/or contract to permanent position located in Montreal, QC or Toronto, ON. The successful candidate will be required to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
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