Customer Care Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.
Key Responsibilities- Provide exceptional customer service to homeowners, responding to inquiries and concerns in a timely and professional manner.
- Prepare and distribute construction notices, amendments, and other important documents to homeowners.
- Process and manage homeowner information, including TouchPoints, construction notices, and other relevant data.
- Collaborate with internal departments to resolve customer issues and improve overall homeowner satisfaction.
- Assist Customer Care Specialists during periods of high call/email volumes and absences to ensure seamless customer service.
- Perform administrative tasks, including data entry, filing, and other duties as required.
- Post-secondary degree or diploma in a related field.
- 2+ years of experience in an administrative role, preferably in a corporate environment.
- Excellent communication and interpersonal skills, with the ability to work well in a team environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in MS Office, particularly Excel.
Mattamy Homes is the largest privately owned homebuilder in North America, with a reputation for excellence and a commitment to customer satisfaction. We are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work.
We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation through any aspect of the selection process, please notify us on your application and we will work with you to meet your needs.
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Customer Care Coordinator
3 days ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a Customer Care Coordinator, you will be responsible for ensuring the best homeowner experience is delivered at each opportunity, from post-purchase through to post-warranty periods.Key ResponsibilitiesKeep homeowners informed...
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Customer Care Coordinator
3 days ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a Customer Care Coordinator, you will be responsible for ensuring the best homeowner experience is delivered at each opportunity, from post-purchase through to post-warranty periods.Key ResponsibilitiesKeep homeowners informed...
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Customer Care Coordinator
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Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a critical role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
1 week ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a critical role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
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Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
2 weeks ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
2 weeks ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
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Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
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Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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Customer Care Coordinator
2 weeks ago
Ottawa, Ontario, Canada Mattamy Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.Key ResponsibilitiesProvide exceptional customer service to homeowners,...
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