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Front Desk Representative

2 months ago

Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Security and Safety: Follow emergency and safety procedures, and maintain a secure and safe environment for guests and staff.
  • Administrative Tasks: Perform light housekeeping and cleaning duties, and assist with clerical tasks such as faxing, filing, and photocopying.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Language: English.
  • Computer Skills: Multi-line switchboard, central reservation system (CRS), spreadsheet, and internet.
  • Transportation: Own transportation and a valid driver's license.
Working Conditions
  • Work Environment: Fast-paced environment with attention to detail required.
  • Physical Demands: Standing for extended periods and working under pressure.
What We Offer
  • Group Insurance Benefits: Comprehensive benefits package.
  • Free Parking: Convenient parking available on site.