Patient Service Representative

2 months ago


Calgary, Alberta, Canada Family Health Centers of San Diego Full time
About the Role

Family Health Centers of San Diego is seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our medical offices.

Key Responsibilities
  • Front Desk Operations: Manage the patient check-in and check-out process, including identification verification, demographic and insurance updates, and accurate completion of forms.
  • Financial Transactions: Collect co-pays and payments from patients, screen for eligibility, and process financial assistance applications.
  • Electronic Health Record Management: Accurately and efficiently update patient information in our electronic health record system.
  • Referral and Authorization Management: Confirm, request, and process referrals and authorizations for specialty services.
  • Customer Service: Provide exceptional customer service to patients, responding to billing and payment inquiries, and escalating issues as needed.
  • Administrative Support: Perform general clerical duties, including scanning, tracking data, and receiving and sorting correspondence and packages.
Requirements
  • Education: High School diploma or GED equivalent required.
  • Certifications: Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.
Benefits
  • Competitive Salary: $22.00 - $26.29 per hour, exclusive of fringe benefits or potential bonuses.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, FSA, life insurance, and employee discounts.
Preferred Qualifications
  • Experience: 1-3 years of experience in administrative support or customer service, preferably in a healthcare environment.
  • Skills: Strong communication and interpersonal skills, ability to multitask, and proficiency in computer systems and medical terminology.

Family Health Centers of San Diego is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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