Medical Administrative Assistant
3 weeks ago
Unit Overview
The Pediatric Ambulatory Clinics at Hamilton Health Sciences offer a variety of specialized services, delivering acute tertiary and subspecialty medical and surgical care to children from birth to 18 years. These clinics operate in a dynamic and fast-paced environment, ensuring that specialized care is provided in a family-centered manner.
Position Overview
As an integral member of the healthcare team, the Business Clerk plays a vital role in providing administrative support to patients, families, and healthcare providers. The Business Clerk is well-versed in registering and scheduling patient appointments. Key responsibilities include managing multiple incoming calls and directing them appropriately, welcoming patients and families, and addressing various inquiries from care teams and/or patients and families. Additional responsibilities may be assigned as per the job description for Business Clerks.
Work Schedule
Monday to Sunday; days/evenings
Qualifications
- Completion of Grade 12 or equivalent
- Graduation from a community college secretarial or office administration program
- A minimum of one year of experience in a Business Clerk role involving scheduling and booking patient appointments
- Medical Terminology Certificate 1 and 2 or equivalent knowledge, which may be subject to testing
- Proficiency in using EPIC, MS Office Suite, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint, and Medical Record practices
- Demonstrated keyboarding and typing skills (minimum of 40 wpm), subject to testing
- Exceptional telephone communication skills in a fast-paced clinic setting
- Mathematical skills relevant to clinic data and scheduling
- Strong verbal and written communication skills, along with interpersonal, public relations, and problem-solving abilities
- Ability to prioritize tasks and organize work effectively
- Capability to collaborate effectively with various hospital departments
- Understanding of the confidential nature of the position
- Ability to sit for extended periods, requiring focused attention on a computer, along with repetitive keyboarding, bending, and reaching
As a condition of employment, proof of full COVID-19 vaccination is required.
Guidelines
Hamilton Health Sciences promotes a culture of safety for both patients and staff, guided by our Mission, Vision, Values, and Values-Based Code of Conduct. As a teaching hospital, all staff and physicians are expected to support students and other learners.
To be considered for this opportunity, applicants must apply during the designated posting period. All internal and external applicants may only apply through the Careers website.
Hamilton Health Sciences is an equal opportunity employer and will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Hiring processes will be adjusted to remove barriers for those with disabilities, upon request. If an applicant requires accommodation during the application process, please contact HR Operations for assistance. If specific accommodations are needed during an interview, the applicant should inform the hiring manager when scheduling the interview.
This competition is open to all qualified applicants; however, qualified internal applicants will be given priority. Past performance will be considered as part of the selection process. If you are a former employee of Hamilton Health Sciences, please note that the circumstances surrounding your exit will be taken into account prior to an offer of employment.
Proficiency in both official languages, French and English, is considered an asset.
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