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Technical Support Specialist
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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at KOCHWILSON & CO. LTD. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities- Technical Support: Respond to technical issues and provide solutions to employees experiencing difficulties with computer systems, software, and other technical equipment.
- Problem-Solving: Consult technical manuals, guides, and other resources to research and implement solutions to technical problems.
- Training and Development: Provide training and guidance to employees on the use of technical equipment and software, as well as best practices for troubleshooting and resolving technical issues.
- Documentation and Record-Keeping: Maintain accurate records of technical issues, solutions, and training provided to employees.
- Team Leadership: Supervise and mentor other technical support staff, providing guidance and support as needed.
- Business Systems Support: Provide technical support for business systems, networks, and internet services, ensuring that they are functioning properly and efficiently.
- Equipment Setup and Maintenance: Set up and maintain technical equipment, including computers, printers, and other devices, ensuring that they are properly installed and configured.
- Web-Server Backup and Recovery: Perform web-server backup and recovery operations to ensure that critical data is protected and can be recovered in the event of a disaster.
- Customer Service: Provide excellent customer service to employees, responding to their technical needs and concerns in a timely and professional manner.
- Accuracy and Attention to Detail: Demonstrate accuracy and attention to detail in all aspects of technical support, including documentation and record-keeping.
- Client Focus: Provide exceptional customer service, focusing on meeting the needs and expectations of employees.
- Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, able to effectively communicate technical information to employees at all levels.
- Initiative and Problem-Solving: Demonstrate initiative and problem-solving skills, able to identify and resolve technical issues in a timely and efficient manner.
- Organizational and Time Management Skills: Possess strong organizational and time management skills, able to prioritize tasks and manage multiple projects simultaneously.
- Teamwork and Collaboration: Demonstrate a strong commitment to teamwork and collaboration, working effectively with other technical support staff and employees to achieve common goals.
- Accessibility and Inclusion: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
- Recruitment and Retention: Apply accessible and inclusive recruitment policies that accommodate persons with disabilities.
- Newcomer and Refugee Support: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster, and provide support with foreign credential recognition and mentorship programs.
- Youth Support: Offer on-the-job training tailored to youth, and provide awareness training to employees to create a welcoming work environment for youth.
- Veteran Support: Provide awareness training to employees to create a welcoming work environment for Veterans, and offer workshops, counseling services, or other resources to help Veterans navigate their transition into the civilian workforce.
- Indigenous Support: Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Mature Worker Support: Apply hiring policies that discourage age discrimination, and provide staff with awareness training to create a welcoming work environment for mature workers.
- Visible Minority Support: Apply hiring policies that discourage discrimination against members of visible minorities, and provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.