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Technical Solutions Specialist

2 months ago

Montreal, Quebec, Canada Konica Minolta Business Solutions, U.S.A., Inc. Full time
About the Role:

This position is a technical subject matter expert relative to the Solutions and Professional Service strategies of the Konica Minolta Business Solutions division.

This role acts as a dedicated professional committed to supporting solutions pre-sales technical activities, implementation and project management of solution offerings, as well as post-sale support for applications and professional services to our clients.

Key Responsibilities:
  • Support technical activities including presales, installation, project management, training, customization and ongoing servicing of the solution.
  • Initiate Proof of Concept (POC) for customer proposals and help respond to RFP requests regarding solutions and KM total offerings.
  • Create Statement of Work (SOW) for all solutions orders.
  • Maintain relationships with customer's key technical contacts.
  • Coordinate resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
  • Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements, and document utilizing Solutions Management System.
  • Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation and integration projects, where appropriate.
  • Ensure all demo room equipment, including Demo Room PC, Solutions Server, and MFP's are operating properly and pass quarterly readiness checks.
  • Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
  • Serve as escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
  • Maximize the use of remote connectivity tools for installations and servicing.
  • Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
  • Perform other duties/projects as assigned.
Requirements and Qualifications:
  • Industry Standard technical certifications preferred or equivalent experience in a related field.
  • 3-5 years relevant solutions installation and support experience.
  • Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
  • Strong working knowledge of industry hardware, services and solutions offerings.
  • Strong working knowledge of MAC and PC Operating Systems.
  • Experience in network topology and software applications related to digital graphic systems, including Microsoft applications. Strong technical knowledge and experience with on-site customer relations will be required.
  • Exposure to and practical experience in, project management.
About Konica Minolta Business Solutions:

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN's MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence's BLI 2021 A3 Line of The Year and BLI Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list.

Equal Opportunity Employer:

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.