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Invoicing and Collections Specialist

2 months ago

Toronto, Ontario, Canada Lifemark Full time
Job Summary

We are seeking a highly organized and detail-oriented Invoicing and Collections Associate to join our team at Lifemark. As a key member of our revenue management cycle, you will be responsible for generating, reviewing, and sending invoices to funders, as well as identifying and collecting outstanding accounts.

Responsibilities
  • Verify accuracy of billing/invoicing data and revise as necessary
  • Research and resolve discrepancies for patient's accounting details
  • Submit invoices as per PCVRS guidelines and within the timelines outlined
  • Notify clinics with issues, rejections, or updates that will impact future billing
  • Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete
  • Record notes relevant to patient's account as necessary
  • Ensure compliance with process by communicating with clinic and RAL if issues are identified
  • Utilize system reports (LPS and other relevant applications) to complete required tasks
Collection Responsibilities
  • Review and monitor accounts for collection efforts
  • Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask WCG about outstanding payments
  • Maintain patient privacy in all interactions
  • Resolve client-billing problems and apply good customer service in a timely manner
  • Collect customer payments in accordance with payment due dates and process
  • Identify issues attributing to account delinquency and discuss them with management
  • Review and monitor assigned accounts and all applicable collection reports
  • Provide timely follow-up on payment arrangements
  • Provide relevant documents to WCG for account follow up
  • Investigate required historical data for each account or invoice
  • Take action to encourage timely debt payments
  • Process payments and refunds
  • Maintain accurate account records and update status and collection efforts
  • Report on collection activity and accounts receivable status
Requirements
  • Knowledge of invoicing procedures and collection techniques
  • Working knowledge of MS Office such as Word, Excel, Outlook, and SharePoint
  • Comfortable working with targets
  • Ability to manage stress
  • Excellent communication skills (written and oral)
  • Strong negotiation, problem-solving, and analytical skills
  • Ability to work independently and to adapt to a fast-changing environment
  • Attention to detail with an eye for accuracy
  • Respect for customers' privacy and treating them with empathy
  • Bilingualism (French/English) is considered a strong asset
  • Familiar with medical and vocational terminology
Education and Experience
  • Proven experience with at least 1-year experience in a similar administrative role within a Lifemark acute clinic, or 2 years of corporate collection experience, including interaction with a large customer base
  • Minimum Grade 12 diploma, bachelor's degree an asset but not required
  • Other relevant experience within a sales or call center environments will be considered