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Client Services Officer
2 months ago
About Cohealth
Cohealth is a multi-award-winning community health organization that leads the way in reducing health and social inequity in partnership with people and the communities in which they live.
Our Mission
We aim to provide inclusive and culturally safe health services that protect the human rights of all people, regardless of their gender identity, sexuality, age, cultural or linguistic background, faith, or ability.
Our Values
We value uniqueness, belonging, and the well-being of our staff and clients. Our workplace culture enables staff to bring their whole selves to work, where everyone can thrive in their role.
About the Role
This position is based at Innerspace, which provides health services for people who use drugs. The Client Service Officer (CSO) is the first point of contact for most clients who access care at Cohealth and is responsible for client reception, registration, arranging client appointments, data entry, and other associated functions.
Key Responsibilities
- Promptly respond to enquiries from clients and visitors in a professional and courteous manner, respecting language differences, cultural beliefs, and practices.
- Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments.
- Liaise with other Cohealth sites and public agencies to facilitate client care.
- Supervise the waiting area, including the monitoring of waiting times.
What We Offer
- Exciting parental leave benefits, including 14 weeks paid parental leave upon completion of 6 months of continuous service.
- Salary packaging to suit you, with a tax-free amount of up to $15,900 p.a. for mortgage, rent, or credit cards, and a further $2,650 p.a. for meal, entertainment expenses, and holiday accommodation.
- Novated Leasing available.
- Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs.
Requirements
- Experience with face-to-face customer service.
- Enjoys assisting clients, including people with disabilities and people from culturally and linguistically diverse backgrounds.
- Enjoys working within a dynamic, fast-paced team environment.
- Basic understanding of accounting systems and procedures, such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems.
Selection Criteria
- A satisfactory Police Check.
- A Working with Children Check (WWCC).
- A Pre-employment declaration form.
- Evidence of legal rights to work in Australia.
- Evidence of vaccination against COVID-19 (3 doses).
