Facilities Coordinator

4 weeks ago

Ottawa, Ontario, Canada Black & McDonald Limited Full time
About Black & McDonald Limited

Black & McDonald Limited is a leading provider of integrated services, delivering high-quality construction, facilities management, and technical solutions. With a strong track record of operational excellence and customer-focused solutions, we are a forward-thinking organization that values our employees and the communities we serve.

Job Opportunity

We are seeking a highly skilled and motivated Service Coordinator to join our team in Ottawa, Ontario. As a Service Coordinator, you will play a critical role in providing exceptional customer service support, coordinating technical field staff, and ensuring the delivery cycle for service and projects meets client requirements.

Key Responsibilities
  • Assign and monitor workflow to ensure efficient service delivery
  • Manage the on-call schedule and technician vacation requests to minimize downtime
  • Create purchase orders for technicians and review work orders daily for completeness
  • Communicate with clients to schedule upcoming work, follow up on progress, and advise of completion
  • Coordinate with subcontractors to obtain estimates, arrange access, and finalize reports
  • Monitor maintenances and quoted repairs to ensure completion within the allotted timeframe
  • Ensure all relevant safety, procedural, and site-specific information is provided to technicians
  • Prepare operational and client reports to track progress and identify areas for improvement
  • Receive and validate invoices to ensure accurate payment
  • Submit time entry summaries to payroll on time every week
  • Identify and suggest opportunities for process improvements and efficiencies
Competency Requirements
  • Effective communication and interpersonal skills
  • Continuous learning and professional development
  • Customer focus and commitment to delivering exceptional service
  • Holding self and others accountable for results
  • Problem-solving and innovation to drive process improvements
  • Teamwork and collaboration to achieve shared goals
  • Values and respects others, promoting a positive and inclusive work environment
Education and Experience Requirements
  • Degree or diploma in Business Administration or a related field is considered an asset
  • Experience in dispatching or service operations, preferably in the HVAC, electrical, or building automation industry is an asset
Skills and Abilities
  • Able to obtain and maintain a Secret Security Clearance
  • Proficiency in the use of Microsoft Office applications (Word, PowerPoint, Excel, Outlook, etc.)
  • Excellent verbal and written communication skills
  • Bilingualism (French/English) would be considered an asset

Black & McDonald Limited welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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