Hotel Operations Supervisor
7 days ago
We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at Slave Lake Accommodations LTD. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and leading a team of staff to achieve our business goals.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the work of 1 to 2 staff members
- Assign and review tasks to ensure efficient operation of the hotel
- Staff Management
- Hire and train new staff members in job duties, safety procedures, and company policies
- Develop and implement training programs to enhance staff skills and knowledge
- Operations and Maintenance
- Ensure the smooth operation of computer systems, equipment, and machinery
- Maintain a high level of customer service delivery
- Arrange for repair work to minimize downtime and ensure business continuity
- Quality Control
- Monitor and maintain high standards of quality in all aspects of hotel operations
- Identify areas for improvement and implement changes to enhance customer satisfaction
- Education
- College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience
- 7 months to less than 1 year of experience in a supervisory role
- Personal Qualities
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Client-focused and team-oriented
This is a permanent position with a 30 to 40 hour workweek. The language of work is English.
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