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Associate Director, Response and Support

2 months ago

Kitchener, Ontario, Canada University of Waterloo Full time
Job Summary

The University of Waterloo seeks an experienced Associate Director to provide direct support to individuals experiencing harm, including ableism, antisemitism, homophobia, islamophobia, racism, sexism, transphobia, and xenophobia. This role will engage in informal mechanisms to resolve complaints and help individuals understand university systems, processes, next steps, and resources available to them.

Key Responsibilities
  • Individual Response and Support
    • Respond to individual disclosures of harm from students, staff, and faculty by providing support, advocacy, and referrals based on individual needs.
    • Utilize inclusive, integrative, anti-racist, anti-oppressive, and trauma-informed approaches to support campus stakeholders who often present in distress.
    • Help complainants understand university systems, processes, next steps, and resources, and create a plan of action to address their concerns.
    • Maintain an understanding of the legal, policy, and reporting requirements to provide accurate advice to complainants about their options and leadership to act on disclosures/complaints of harm.
    • Collaborate with internal support units and external organizations to appropriately support equity-deserving members of the campus community.
    • Remain current with pertinent ethical requirements and research relevant to responding to concerns around harm.
    • Engage in case management when required, particularly with cases presenting with more complex needs.
    • Refer departments, teams, or individuals to the Senior Equity Training Specialist for further training when required.
  • Systemic Change
    • Identify gaps in existing University policies and processes related to reporting and responding to harm and create recommendations.
    • Advise senior administration, central communications, and associate deans on their response to concerns related to harm.
    • Lead a process to facilitate the central reporting and tracking of complaints related to harm that follows Ontario's Human Rights Code (OHRC).
    • Work with the University's Central Communication Unit and Human Resources to communicate the complaint mechanisms available related to incidents of harm and best practices for responding to disclosures of harm.
  • Record Keeping & Reporting
    • Maintain a case management system to track disclosures of harm.
    • Provide quarterly reports to the provost on numbers of disclosures and emerging themes.
    • Ensure compliance with all record-keeping requirements and confidentiality guidelines.
    • Prepare statistical reports as necessary.
    • Analyze data and share reports with the EDI-R Office to inform proactive measures to address harm on campus.
  • Informal Resolution
    • Provide facilitation services grounded in restorative justice and anti-racist frameworks if requested by the complainant.
    • Implement any follow-up actions after mediation/facilitation has been concluded.
    Qualifications
    • Master's degree required in a relevant discipline (Law, Social Work, Psychology, Political Science, Human Rights, Sociology) or equivalent education and experience.
    • 5-7 years of experience with employing formal and informal mechanisms to address complaints of harm.
    • 5+ years with mediation, facilitation, or other informal approaches to address complaints of harm.
    • Extensive experience with interpreting organizational policies.
    • Experience employing anti-oppressive, anti-racist, trauma-informed, and restorative justice approaches to addressing complaints.
    • Extensive knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario's procedures, the Criminal Code, the Occupational Health and Safety Act, and other relevant legislation.
    • Extensive knowledge of concepts related to race and anti-racism, equity, intersectionality, decolonization.
    • Strong mediation and facilitation skills grounded in anti-racist practices.
    • Excellent communication skills (verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature.
    • Effective report writing, presentation, and training skills.
    • Ability to work under pressure and effectively handle potentially emotionally charged situations.
    • Excellent judgment supported by strong analytical and problem-solving skills.
    • Excellent organizational and case management skills.
    • Advanced experience with Microsoft Office programs, SharePoint, Adobe Acrobat Professional, and/or other data content management systems, quantitative and qualitative research design, and methodologies.

We encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit, Black, racialized, a person with a disability, women, and/or 2SLGBTQ.