Patient Coordination Specialist

4 weeks ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Description

Position: Unit Coordination Assistant

Department: Urgent Care Center

Employment Type: Temporary Full Time (1 position) for 12 months

Compensation Level: (AC03) $24.17-$30.18 per hour

Work Schedule: All shifts: Days, evenings, nights & weekends, 2PM-12AM ( 10-hour shifts )

Trillium Health Partners (THP) is a leading community-based acute care provider in Canada, serving diverse populations and affiliated with a prominent teaching hospital.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Key Responsibilities:

The Unit Coordination Assistant (UCA) plays a crucial role in delivering clerical support for patient administrative services, managing information, and facilitating unit operations.

Core Duties Include:

  • Managing patient information to ensure effective communication and seamless patient care.
  • Updating patient demographics and addressing inquiries from patients and families.
  • Coordinating with internal departments and external healthcare facilities for appointments and transfers.
  • Ensuring timely notification of patient movements and test results.
  • Providing reception services, greeting visitors, and assisting with patient admissions.
  • Maintaining accurate patient charts and records.
  • Supporting unit operations through clerical tasks and inventory management.
  • Assisting with scheduling and payroll support for staff.
  • Utilizing Epic software for patient data management and appointment scheduling.

Qualifications:

Educational Background:

  • High school diploma or equivalent; additional education in healthcare administration is advantageous.
  • Experience with medical terminology is preferred.

Professional Experience:

  • 1-2 years of experience in an administrative capacity, preferably in a healthcare setting.
  • Familiarity with patient interactions and interdisciplinary teams is beneficial.

Skills Required:

  • Proficient in computer applications and experience with Epic.
  • Strong customer service skills and a professional demeanor.
  • Excellent organizational and communication abilities.
  • Detail-oriented with a focus on accuracy in data entry.
  • Ability to adapt to a dynamic work environment and manage changing priorities.

Commitment to Excellence:

The UCA is expected to comply with health and safety regulations, report hazards, and contribute to a positive workplace culture.

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