Client Care Coordinator

2 months ago

Victoria, British Columbia, Canada PHSA Full time
Job Summary

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at BC Mental Health and Substance Use Services. As a key member of our interdisciplinary team, you will play a vital role in coordinating client care activities and providing leadership in the planning and implementation of innovative approaches for the delivery of services.

Key Responsibilities
  • Coordinate client care related activities and provide leadership in the planning and implementation of innovative approaches for the delivery of services.
  • Consult and collaborate with interdisciplinary team members to establish appropriate goals of care and individualized care plans considering the client's physiological, psychiatric, psychological, spiritual, and sociocultural needs.
  • Assist staff in operationalizing care standards, client care guidelines, protocols, clinical pathways, and organizational policies.
  • Facilitate the evaluation of services to ensure program and service needs are met.
  • Ensure adherence to established policies, procedures, and protocols, including those for quality assurance and the safety of staff and clients.
Requirements
  • Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
  • Completion of post-basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training, and experience.
  • Valid BC Driver's License and access to personal vehicle for local area travel may be required.
  • Successful completion of Occupational First Aid II (OFA II) (or OFA III techniques for positions at Ford Mountain Correctional Centre).
Preferred Qualifications
  • Knowledge of primary care practices, mental health illnesses, substance use, and concurrent disorders and treatment.
  • Knowledge of evidence-informed nursing theory and practice, including pharmacology (indications and side-effects) and therapeutic and counseling skills.
  • Knowledge of Trauma-Informed Practice and its application to the defined population of clients.
  • Demonstrated ability to provide effective leadership, supervision, work direction, and consultation.
  • Demonstrated ability to conduct comprehensive clinical assessments, utilizing relevant tools and rating scales, and formulate a treatment plan, participate in transition planning, and provide crisis intervention.
  • Demonstrated ability to communicate (orally and in writing) and collaborate effectively with clients, coworkers, physicians, other health care staff, and staff of external agencies.
About Us

BC Mental Health and Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. We are part of the Provincial Health Services Authority (PHSA), which plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

We are committed to equity in our hiring and employment practices and are seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We welcome applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.

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