Assistant Director Event Operations Banquets

4 weeks ago

Victoria, British Columbia, Canada AccorHotel Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Director of Event Operations Banquets to join our team at AccorHotel. As a key member of our events team, you will be responsible for ensuring the smooth daily operation of the banquet department and providing exceptional service to our guests.

Key Responsibilities
  • Manage the daily operation of the banquet department, including supervising staff and ensuring that all events are executed to the highest standard.
  • Develop and implement strategies to improve productivity, revenue, and customer satisfaction.
  • Collaborate with the Conference Services Department to ensure seamless event execution and exceed customer expectations.
  • Build and maintain strong relationships with internal stakeholders, including Food & Beverage departments, to ensure effective communication and resource sharing.
  • Ensure compliance with health and safety standards, as well as environmental initiatives, and promote a culture of safety within the department.
  • Participate in the budgeting process and establish clear priorities for operational expenditures.
  • Develop and maintain a constructive, harmonious, and communicative working relationship with all supporting departments.
  • Contribute to a positive work environment and ensure all concerns are communicated to Event Management in a timely fashion.
  • Coach and train the Event leadership team in all aspects of the department, monitoring their development and providing critical feedback and performance reviews.
  • Ensure guest satisfaction goals (VOG) for the Department are met and/or exceeded.
  • Develop strong interpersonal relationships with guests on an ongoing basis.
  • Attend Leadership meetings, daily convention, pre-convention, and other meetings as required.
Requirements
  • Post-secondary degree in Hospitality or Food and Beverage Management is an asset.
  • Minimum two years of experience in Food and Beverage Supervisor and/or Management position.
  • Supervisory/management experience in a banquet facility is an asset.
  • Ability to work a flexible schedule, including evenings, weekends, and overnight shifts.
  • Must be a highly organized individual with the ability to handle numerous tasks at any one time.
  • The ability to delegate tasks to team members and facilitate their completion.
  • Must have strong proven leadership qualities and management skills.
  • Must have proven departmental scheduling and operational productivity.
  • Previous experience working in a unionized environment is considered a strong asset.
  • The ability to recognize and correct guest service issues through an established presence on the Banquet floor.
  • Must exhibit excellent communication skills.
  • Working knowledge of Silverware, OSEM, Word, and Excel is an asset.
  • Serving it Right Certification.
Physical Aspects of Position
  • Frequent standing and walking.
  • Frequent ascending or descending ladders, stairs, and ramps.
  • Occasional bending and kneeling.
  • Occasional carrying and lifting up to 20lbs.
Remote Work

No

Employment Type

Full-time

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