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Banquet Server

1 month ago

Victoria, British Columbia, Canada Denny's Full time

Banquet Server Job Description

We are seeking a highly skilled and experienced Banquet Server to join our team at Denny's Canada in Victoria, British Columbia. As a Banquet Server, you will be responsible for ensuring that our guests have an exceptional dining experience, from the moment they arrive to the moment they leave.

Key Responsibilities:

  • Manage the banquet floor, ensuring that tables are decorated correctly, food is presented well, and service is delivered efficiently and effectively.
  • Lead a team of banquet staff, providing guidance and support to ensure that they are delivering exceptional guest service.
  • Work closely with event coordinators and hosts to ensure that events are executed flawlessly, addressing any questions or concerns that may arise during or before service.
  • Supervise and execute events, ensuring that all details are taken care of and that guests have an exceptional experience.
  • Manage client relationships, ensuring that clients are satisfied with the service they receive.
  • Deliver feedback and coaching to banquet team members to ensure that they are meeting the high standards of service expected by Denny's.
  • Provide full room set-ups, including bars, to ensure that guests have a seamless experience.
  • Ensure that rooms are checked and maintained throughout the service, ensuring that guests have a clean and comfortable environment.
  • Manage the bar and liquor orders, ensuring that guests have access to a wide range of beverages.
  • Manage scheduling and labor costs, ensuring that the banquet team is adequately staffed to meet the demands of events.
  • Handle administration duties, including invoicing and accounts receivable, contracts, and customer service.

Key Requirements:

  • Exceptional guest service skills, with the ability to provide a high level of service to guests.
  • Attention to detail, with the ability to manage multiple variables and ensure that events are executed flawlessly.
  • Leadership skills, with the ability to lead a team and provide guidance and support to ensure that they are delivering exceptional guest service.
  • Impromptu problem-solving skills, with the ability to address any questions or concerns that may arise during or before service.
  • Exceptional communication skills, with the ability to provide leadership to staff and manage guests.
  • High stamina, with the ability to work on your feet for extended periods of time.
  • Desire and ability to earn the respect of your team, with the ability to create a positive working environment and provide ongoing positive feedback to colleagues.

Opportunities:

As a Banquet Server at Denny's, you will have the opportunity to:

  • Grow your career in our rapidly expanding company.
  • Cultivate your own development by working with other leaders.
  • Attend leadership development seminars and conferences.

Job Family: Food & Beverage

Pay Type: Hourly