Audiovisual Systems Specialist
4 weeks ago
Position Overview
The Audiovisual Systems Specialist plays a crucial role in the configuration and management of audiovisual setups for events of varying scales, prioritizing client satisfaction at all times. This role operates under the guidance of a Project Manager or Operations Director.
Key Responsibilities
Equipment Management
• Guarantees seamless event execution through precise setup, operation, and dismantling of sophisticated audiovisual equipment as detailed in the technical specifications.
• Diagnoses technical challenges and swiftly resolves issues as they occur.
• Adheres to all security and safety protocols established by the company.
• Safeguards equipment against theft and damage during operations.
Client Relations
• Delivers exceptional service and aims to surpass the expectations of both internal and external clients.
• Cultivates positive relationships with clients through effective communication.
• Collaborates with the internal team to devise event solutions before and during events to ensure optimal client satisfaction.
• Understands and nurtures the relationship with clients.
Training and Development
• Fosters an environment conducive to the growth of technical and leadership skills among team members.
• Provides guidance and mentorship to colleagues in technical, sales, and operations roles to enhance their skill sets.
• Develops expertise in specific technical areas.
• Remains updated on technological advancements and industry trends.
Event Oversight
• Engages in advanced tasks (pre/during/post event) alongside operations team members.
• Supervises and directs fellow technicians throughout the event.
Equipment Care
• Assists the team in ensuring proper security, storage, transportation, and upkeep of equipment.
• Conducts inventory assessments and anticipates equipment requirements.
Qualifications
• A Bachelor's Degree is preferred.
• A minimum of 3 years of experience in event technology, particularly in Audio, Lighting, Projection, or Video is required.
• 3-4 years of experience in customer service or hospitality is preferred.
• Internal team members must fulfill all training prerequisites to qualify for this position.
• Technical certifications in A/P/V/L are necessary, with experience validated by a Director of Project Management or higher.
• New team members must complete all training requirements within 60 days of their hire date.
• Ability to engage professionally and effectively with a diverse workforce, clientele, and senior management.
• Strong interpersonal skills with clients and colleagues.
• A valid driver's license is required for roles involving company vehicle operation.
• Additional DOT requirements may apply if relevant.
• Must be capable of lifting up to 50 lbs.
Competencies
Deliver World-Class Service Hospitality Ownership Integrity Self-Awareness Results-Driven Accountability Strategic Thinking Decision-Making Complexity Management Valuing People CollaborationWork Environment
The role is conducted in a hotel or convention center setting, with exposure to varying outdoor temperatures and potential dust or dirt. Working conditions may range from moderately quiet to noisy. Team members will utilize high-end audiovisual equipment and may work at heights using lifts and ladders. Flexibility in working hours is required, including evenings, weekends, and holidays.
In addition, work may occur in a warehouse environment, where adherence to appearance guidelines is expected. Team members may face similar environmental conditions, including exposure to outdoor temperatures and dust.
This description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Management reserves the right to revise the job or assign different tasks as necessary.
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