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Audiovisual Systems Specialist

3 months ago

Mississauga, Ontario, Canada Encore Canada Full time

Position Overview

The Audiovisual Systems Specialist plays a crucial role in the setup and management of audiovisual systems for events of varying scales, ensuring exceptional client satisfaction. This role is accountable to the Project Manager, Operations Manager, Operations Director, Director of Event Technology, and Director of Project Management.

Key Responsibilities

Equipment Management


• Guarantees a seamless event experience through precise and timely setup, operation, and dismantling of sophisticated audiovisual equipment as detailed in the technical specifications.


• Diagnoses technical challenges and resolves issues promptly as they occur.


• Adheres to all company security and safety protocols.


• Safeguards equipment against theft and/or damage during usage.

Client Engagement


• Delivers outstanding service and aims to surpass the expectations and requirements of both internal and external clients.


• Cultivates a positive rapport with all clients through effective communication.


• Collaborates with the internal team on event solutions before and during the event to ensure optimal customer satisfaction.


• Understands and nurtures the relationship with the hotel/client.

Training and Development


• Fosters an environment that encourages the growth of technical and leadership skills among team members.


• Provides guidance and coaching to technical, sales, and operations personnel to enhance their technical competencies as necessary.


• Develops expertise as a subject matter expert in the relevant specialty area.


• Remains updated with the latest technology and industry advancements.

Event Oversight


• Engages in advanced tasks (pre/during/post event) alongside operations team members.


• Supervises and directs fellow technicians throughout the event.

Equipment Care


• Assists the team with the proper security, storage, transportation, and upkeep of equipment.


• Conducts inventory assessments and forecasts equipment requirements.

Qualifications


• A Bachelor's Degree is preferred.


• A minimum of 3 years of experience in event technology with a focus on Audio, Lighting, Projection, or Video is required.


• 3-4 years of experience in customer service or hospitality is preferred.


• Internal team members must fulfill all training prerequisites to qualify for this position.


• Technical certifications in A/P/V/L are required, with experience verified by a DPM or higher.


• New team members must complete all training requirements within 60 days of their hire date.


• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior management.


• Strong experience and skills in customer, client, and coworker interactions.


• A valid driver's license is necessary for positions that may involve operating company vehicles.


• Additional DOT requirements may apply if relevant.


• Must be capable of lifting 50 lbs.

Competencies

Deliver World-Class Service Hospitality Ownership Integrity Self-Awareness Results Orientation Accountability Strategic Thinking Decision-Making Quality Complexity Management Valuing People Collaboration

Work Environment

The work is conducted in a hotel/convention center setting with moderate exposure to outdoor conditions and dust. The environment may range from moderately quiet to noisy. Team members will utilize high-end audiovisual equipment and electrical components, and may work at heights using lifts and ladders.

Warehouse

Work is also performed at event venues and in a warehouse environment. Team members must adhere to appearance standards as defined by the company in both settings. In the warehouse, conditions may include exposure to outdoor temperatures and dust, with varying noise levels. Team members will handle high-end audiovisual equipment and electrical components. Working hours may include irregular schedules and on-call status, including days, evenings, weekends, and holidays.

The information provided in this description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Management reserves the right to modify the job description or assign different tasks as necessary.