Retail Store Leader

1 week ago


Richmond Hill, Ontario, Canada The Body Shop Full time
{"title": "Retail Store Leader", "content": "About the Role

We are seeking a highly motivated and experienced Retail Store Leader to join our team at The Body Shop. As a leader, you will be responsible for driving sales and team performance, while delivering an exceptional customer experience.

Key Responsibilities
  • Lead and work as part of a successful team to meet customer needs
  • Shape a customer-focused store experience by leading the team to drive customer engagement
  • Problem-solve effectively and proactively using available resources
  • Communicate effectively and act as a flexible and responsible role model to the team
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Meet sales and performance targets
  • Manage stock and monitor and manage change
  • Confidently use data to make sound commercial and business decisions
  • Identify and attract high-potential candidates and develop current team members
What We Look For
  • Experience in a customer-facing role, people leadership, and team development
  • Able to meet sales and performance targets with outstanding planning and organizing skills
  • Ability to work collaboratively within a feedback culture
  • Experience coaching and developing a successful team
  • Outstanding leadership and communication skills
  • Experience using data to make sound business decisions
  • Comfortable with Microsoft Office Suite
  • Flexibility to work across Sunday to Saturday
What We Offer
  • Benefits start within your first month
  • Comprehensive onboarding in your new position
  • Training hours for you and your team as needed
  • A 50% discount on regular products and 30% on Gifts
  • Freebies when we launch new products
  • Paid volunteer days
  • Ability to make connections with Community Partners
  • (UN) Uniform - wear what makes you feel good
  • Ability to offer a real living wage to your Customer Consultants
  • Opportunities to grow within the Brand
  • Encouragement and support to be exactly who you are
Talent Drivers
  • Commerciality
  • Collaborative Skills
  • Leadership
  • Personal Conduct
  • Purpose
", "lang_code": "en-US"}
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