Client Care Coordinator
3 weeks ago
We are seeking a highly skilled and dedicated professional to join our team as a Client Care Coordinator. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.
Key Responsibilities- Customer Journey Management: Guide customers through their journey, providing personalized support and setting expectations for their clinic visit.
- Scheduling and Confirmation: Manage the scheduling and confirmation of appointments for new and existing customers.
- Pre-Appointment Preparation: Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Appointment Conversion: Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Customer Database Management: Maintain accurate customer database by ensuring that customer records are updated regularly.
- Financial Management: Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Product and Service Education: Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
- Clinic Operations: Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- Team Collaboration: Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
We provide a comprehensive compensation package, including a competitive salary, bonus opportunities, and a range of benefits to support your physical and mental well-being.
- Competitive Compensation: We offer a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Benefits: We provide a comprehensive benefit package, including dental care, employee assistance program, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.
To be successful in this role, you will need:
- Education: High school diploma or equivalent.
- Experience: 2+ years of administrative experience, preferably in a medical setting.
- Skills: Ability to build and maintain professional rapport with customers and colleagues, ability to work independently and as a collaborative leader, adherence to professional, ethical, and regulatory standards, and proficiency with MS Windows and Office.
Amplifon is committed to fostering an inclusive and accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve.
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