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Client Care Coordinator
2 months ago
We are seeking a highly skilled and dedicated professional to join our team as a Client Care Coordinator. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of care and support.
Key Responsibilities- Customer Journey Management: Guide customers through their journey, providing personalized support and setting expectations for their clinic visit.
- Scheduling and Confirmation: Manage the scheduling and confirmation of appointments for new and existing customers.
- Pre-Appointment Preparation: Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Appointment Conversion: Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Customer Database Management: Maintain accurate customer database by ensuring that customer records are updated regularly.
- Financial Management: Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Product and Service Education: Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
- Clinic Operations: Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- Team Collaboration: Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
We offer a competitive compensation package, including a salary range of $19.00-$24.00 per hour, as well as a comprehensive benefits package, including dental care, employee assistance program, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.
Requirements- Education: High school diploma or equivalent.
- Experience: 2+ years of administrative experience, preferably in a medical setting, and 2+ years of customer service experience.
- Skills: Ability to build and maintain professional rapport with customers and colleagues, ability to work independently and as a collaborative leader of a team, adherence to professional, ethical, and regulatory standards, ability to prioritize work efficiently in a fast-paced work environment, and proficiency with MS Windows and Office.
