Healthcare Support Specialist

1 week ago

Belleville, Ontario, Canada Home and Community Care Support Services Full time

About the Role

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our patient services team, you will provide administrative support to our care coordinators, ensuring that patients receive prompt and effective customer service.

Key Responsibilities

  • Provide administrative support services to care coordinators, including processing new referrals, orders for services, supplies, and equipment.
  • Process and assist in managing confidential patient records.
  • Enter, update, and maintain a high volume of patient data in our electronic database.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide backup support to other positions as required.

Requirements

  • A college diploma in the health or social services field, or business/office administration preferred.
  • 2+ years' related office experience.
  • Accurate keyboarding/data-entry skills.
  • Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
  • Excellent organizational skills and ability to work with minimal supervision.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.

What We Offer

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

About Us

We are Home and Community Care Support Services, a leading provider of healthcare services in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Why Join Us

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

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