Office Support Clerk III

2 days ago


Vancouver, British Columbia, Canada City of Vancouver Full time
Main Responsibilities

The Office Support Clerk III position plays a vital role in the Street Operations Branch, providing key support and services to customers, City crews, 311, Superintendents, and other City staff.

Key Duties and Responsibilities
  • Respond to general public inquiries through 311 regarding paving, concrete, and street-related issues.
  • Create and update service requests, work orders, and assets for maintenance and construction work programs related to Streets in a timely and accurate manner.
  • Prepare and run various reports related to expenditures, unit rate costs, work accomplishments, and work and call volume.
  • Research customer service, business, and operations situations to provide accurate and timely information to crews, Superintendents, other City Staff, and the public.
  • Monitor computer systems and phones for events and requests, liaise between 311, customers, Streets, and other City Departments to resolve issues.
  • Assist with identifying, documenting, and implementing work process improvements, standardized forms, and manuals.
  • Assist and train other staff to perform the role.
  • Perform other duties and responsibilities as assigned.
Requirements

To be successful in this role, you will require:

  • Completion of Grade 12, including or supplemented by courses in commercial subjects, typing, Excel, word processing, and sound-related experience, or an equivalent combination of training and experience.
  • Experience working in an environment where a similar type of work is performed.
  • Experience processing a large volume of work with sustained accuracy and speed while handling considerable interruptions.
Working Environment

This role is part of the Engineering Services department and is affiliated with CUPE 15 Non Pks. The position is temporary full-time, with a start date in October 2024 and an end date in July 2026. The salary range is $29.20 to $34.30 per hour.



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