Customer Experience Associate

1 month ago

Niagara Falls, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.

Key Responsibilities:

  • Provide exceptional customer service through a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Assist customers with responding and resolving their concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
  • Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
  • Contribute to business objectives for Operational Excellence and support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as necessary and support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Mandarin speaking.
  • Post-Secondary or Undergraduate degree (in related field) preferred.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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