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**Job Title:** Director, Commercial Operations
**Job Summary:** We are seeking a highly skilled and experienced Director of Commercial Operations to join our team at Page Mechanical Group, Inc. The successful candidate will be responsible for leading our commercial operations and business insights functions, driving revenue growth, and optimizing our sales and marketing efforts.
Key Responsibilities:- **Lead Commercial Operations:** Supervise and lead the sales operation staff to meet department objectives and timelines within regulatory guidelines and company compliance SOPs.
- **Inventory Management:** Manage the inventory of finished goods at levels balanced against customer service needs and financial targets while avoiding supply gaps.
- **Vendor Management:** Manage third-party vendors responsible for data, market research, and sales optimization.
- **Data Integration:** Oversee all third-party data sources and customer master files and data related to customers.
- **Analysis and Reporting:** Conduct analysis to identify the physician target universe for each product, develop segmentation and promotional response curves, and manage the process for alignment of territories for optimal sales force utilization.
- **Sales Quotas and Incentives:** Work with field sales and senior management to design, develop, and execute sales quotas and target earnings based on demand sales of products.
- **Budgeting and Forecasting:** Prepare budgets and collaborate with project management and manufacturing on preparing WIP, prepare and maintain annual sales budget and periodic forecasts at ex-factory, redistribution, and patient demand levels.
- **Reporting and Analytics:** Independently analyze and report sales results on a weekly, monthly, quarterly, and annual basis for a variety of internal audiences, including sales force, functional leads, executive team, and Board of Directors.
- **KPIs and Performance Scorecards:** Develop, monitor, and report on KPIs/performance scorecards.
- **SFA/CRM System Administration:** Administer SFA/CRM system to ensure accurate collection of call data, maintenance of contact details and affiliations, accuracy of territory alignment and target designation, and management of add/drop process.
- **Leadership and Collaboration:** Actively serve on Commercial Operations Leadership Team and share the team's joint accountability for the function's revenue and performance objectives.
- **Compliance and Ethics:** Ensure compliance with company policies and Code of Conduct, conduct duties in a manner consistent with company Mission & Values.
- **Education:** BS/BA degree.
- **Experience:** 5 years' experience each in more than one of the following functions: Supply Chain, Sales Operations, Commercial Analytics, and Market Research functions.
- **Skills:** Demonstrated competence in commercial life science or related industry environment, superior interpersonal and communication abilities, ability to thrive in a small company, entrepreneurial environment, adapt quickly to changing environments, and build strategic relationships.
- **Knowledge:** In-depth knowledge of sales and marketing operations, policies, and procedures, regulatory guidelines and requirements as they apply to field sales, budgeting process, accounting principles, and effective analytical forecasting and problem-solving skills.
- **Computer Skills:** Experience using business analytics and business intelligence software (e.g. SAS), advanced computer and database skills, and knowledge of various computer platforms.
- **Communication Skills:** Strong written and oral communication skills.
