Operations Director

6 days ago

Kitchener, Ontario, Canada Voyago Full time
Job Title: Operations Manager

Voyago is seeking a highly skilled and experienced Operations Manager to join our team in Central Ontario. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our Transit division, ensuring compliance with key performance indicators, and driving customer satisfaction and revenue growth.

Key Responsibilities:
  • Manage vehicle utilization and minimize deadhead
  • Ensure compliance with contracts and regulatory requirements
  • Direct activities related to dispatching, routing, and tracking transportation
  • Plan, organize, and manage staff to ensure work is accomplished in accordance with organizational requirements
  • Implement schedule and policy changes
  • Oversee effective start-up and maintenance of local contracts
  • Collaborate with other managers and staff to formulate and implement policies, procedures, goals, and objectives
  • Work with the Health & Safety team to investigate transportation accidents and incidents, and improve safety procedures
  • Follow up on progressive discipline
  • Oversee and report on KPIs, deficiency lists, and customer satisfaction surveys
  • Ensure proper staffing levels by working with the Talent Acquisition team
  • Plan and facilitate safety meetings and driver's meetings
  • Monitor spending and oversee divisional budget
  • Oversee payroll administration
  • Mentor, motivate, and resolve conflict management
Customer Service:
  • Be the main point of contact for daily operations
  • Ensure compliance with contracts and regulatory requirements
  • Oversee daily operations communication, including STS portal information and dispatch system maintenance
  • Act as an ambassador for Transdev and increase visibility within the community
  • Build strong customer relationships
Requirements:
  • University or post-secondary degree or equivalent
  • Minimum 3 years of experience in a supervisory/management role in an operations environment
  • Experience in the transportation industry is an asset
  • Full G Ontario driver's license
  • Clean driver's abstract and clear criminal record search with vulnerable sector search
  • Excellent verbal and written communication skills
  • Previous experience working in a dynamic, high-demand work environment with specific deadlines
  • Advanced skills in Microsoft Office applications and Adobe Acrobat
  • Ability to participate in and facilitate group meetings
  • Willingness to participate in education upgrading as required
  • Proven financial acumen
  • Ability to travel within Ontario
  • Strong business acumen and ability to clearly communicate ideas
  • Natural people leader with a focus on employee and customer success
  • Professional written and oral communication, as well as impressive interpersonal skills
  • Familiarity with the Central Ontario Region
Benefits:
  • Free license upgrade if necessary/required
  • Comprehensive benefits package for full-time employees, including an Employee and Family Assistance Program, company perks program, and Employee Referral Bonus
  • Award-winning company
  • Opportunities for a rewarding career with a growing, global transportation provider
  • Innovation and sustainable environmental initiatives
  • Support for work-life balance and employee wellbeing
  • Supportive corporate culture that encourages diversity and enables employees to flourish
  • Positive social impact through sustainable mobility solutions
  • Opportunities to build experience within a local, global group

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request.

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